.external-hero{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(300px,.7fr);gap:28px;align-items:stretch;margin:30px 0}.external-hero h1{font-size:clamp(38px,5vw,66px);margin:8px 0 14px}.source-banner{display:flex;gap:12px;align-items:flex-start;background:linear-gradient(135deg,#19140b,#36290f);border:1px solid #8e6c25;color:#fff4cf;padding:15px 17px;border-radius:12px;margin:18px 0}.source-banner strong{white-space:nowrap;color:#f5d47a}.source-banner span{color:#e7dcc0}.external-tabs{display:flex;gap:10px;margin:0 0 18px}.external-layout{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(280px,.65fr);gap:20px;align-items:start}.external-form .field span{font-weight:400;color:#6f7784}.external-help{position:sticky;top:18px}.external-help li{margin:8px 0}.honeypot{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;opacity:0!important}.submission-success{text-align:center;max-width:850px;margin:20px auto}.success-mark{width:70px;height:70px;border-radius:50%;background:#1d6b49;color:#fff;display:grid;place-items:center;font-size:38px;margin:0 auto 15px}.credential-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:22px 0}.credential-grid>div{background:#211d13;border:1px solid #8e6c25;border-radius:12px;padding:18px;text-align:left}.credential-grid small{display:block;color:#c9b983}.credential-grid strong{display:block;word-break:break-all;font-size:17px;margin-top:6px;color:#f5d47a}.external-case{width:100%;display:flex;justify-content:space-between;gap:16px;text-align:left;border:1px solid #34302a;background:#11151a;color:#eef0f3;border-radius:12px;padding:15px;margin:9px 0}.external-case span{display:grid;gap:4px}.external-case em{font-style:normal;color:#c7ad67;font-size:12px}.external-case .status{width:max-content}.resolution-box{background:#13271e;border-left:4px solid #287a52;padding:12px 15px;margin:14px 0}.status{display:inline-flex;padding:5px 9px;border-radius:999px;font-size:11px;font-weight:800;text-transform:uppercase;background:#292d35}.status.waiting_reporter{background:#493c18;color:#f5d47a}.status.resolved,.status.closed{background:#173929;color:#65d39f}.status.new{background:#462326;color:#ff9c9c}.timeline-item{border-left:3px solid #c8a755;padding:4px 0 4px 13px;margin:10px 0}.timeline-item small{color:#aeb5c1}.attachment-row{display:flex;justify-content:space-between;gap:12px;align-items:center;border:1px solid #34302a;border-radius:10px;padding:12px}.attachment-row small{display:block;color:#aeb5c1;margin-top:4px}@media(max-width:900px){.external-hero,.external-layout{grid-template-columns:1fr}.external-help{position:static}}@media(max-width:620px){.credential-grid{grid-template-columns:1fr}.source-banner{display:block}.source-banner strong{display:block;margin-bottom:6px;white-space:normal}.external-case{display:grid}}